Refund & Credit Protection Policy
Last updated: November 2026
1. Failed Generations Cost Nothing
Every generation job on ReelMux is protected by atomic credit escrow. If any model fails to return a valid output, your held credits are refunded immediately and automatically.
2. Unused Credit Pack Refunds
If you purchased a credit pack by mistake and have not spent any credits from that pack, contact support@reelmux.com within 14 days for a full refund.